The amount of time your withdrawal takes will depend on whether you request it online or using a paper form. Online requests can be processed much more quickly. It also depends on the assets you choose to sell as they may be subject to notice periods before they can be sold, which is outside of our control.
Online
Wealth Interactive asks you for all the information needed to process the request – reducing potential delays and the need for us to contact you. Submitting your request online enables us to place the asset sales immediately, with no manual processing.
- STEP 1: Submit withdrawal instruction on Wealth Interactive
- STEP 2: Wait for settlement of asset sales and availability of cash
- STEP 3: Payment made
Paper application
Email or instructions by post will be allocated to our payments team and join the processing queue. If we need to ask for more information, the request may be delayed.
- STEP 1: Send the withdrawal instruction to Quilter International
- STEP 2: Wait for the instruction to be processed
- STEP 3: Wait for settlement of asset sales and availability of cash
- STEP 4: Payment made
To process your request, we will often be required to deal with multiple fund managers and custodians across a number of different markets. Whilst we aim to complete all requests as quickly as possible, sometimes issues outside of our control can cause delays. We anticipate the proceeds will be available in your chosen bank account within 45 days. Please note that a pension transfer can take longer to complete.
However, the length of time depends entirely on the assets chosen to sell and their particular dealing cycle. No money will be paid until the last asset has sold. That’s why it is important to submit your request to us in the quickest way possible using our online service, Wealth Interactive.